If you are looking for an Assay Office that cares about the quality of your finished product as much as you do, then Edinburgh Assay Office is the right choice for you.
We offer consistent, high quality hallmarking for customers anywhere in Europe using state-of-the-art laser marking, machine marking and highly skilled hand markers. We also provide additional services designed to streamline the supply chain for jewellery importers from our facilities at Edinburgh and Heathrow.
Register today to benefit from our hallmarking services.
All of our telephones are manned and answered by our staff. We value conversation with our customers. This is reflected in our choice not to use any form of automated call screening technology.
Our most experienced technicians assess each order as soon as it is received and spend many hours each day discussing jobs with customers. This allows us to make sure we know exactly what our customers’ requirements are before we hallmark. We do this because, quite simply, we want to get it right.
We have a dedicated product development team available to discuss new products from concept to final hallmarking. Early communication (at the product design stage) can help avoid incurring delay and additional cost further down the line.
All our Production Management team have a jewellery manufacturing background. We understand how to handle jewellery sympathetically.
We understand how jewellery needs to be handled and have specific routes and controls in place to ensure that your goods are always handled appropriately. We have state of the art jewellery finishing facilities manned by a jewellery industry trained team, ensuring your products are returned exactly as they are received.
Our dedicated specialist engineering department produces custom supports and marking solutions to ensure consistent, high quality, repeatable marks with no damage.
We only apply solid laser marks unless specifically requested otherwise. This is despite the fact they take longer to apply and to clean afterwards. We do this because we know they look better. We clean every laser mark using high pressure steam to ensure it looks perfect.
We are the only assay office to provide an end-to-end tracking system, allowing our customers to submit items, track hallmarking jobs, receive dispatch notifications on-line payment and system interface options with our customers’ stock systems.
We are the only Assay Office to have a single unit price charge for any jewellery article under 100 grams, regardless of product type or metal type. This keeps pricing simple, transparent and easier to estimate in advance.
The advanced warning our online systems provide allows for proactive planning of our workload. When this advantage is coupled with our assessing routines we are able to provide highly consistent turnaround times even in the face of fluctuating demand.
Pay as you go hallmarking developed for online jewellery retailers importing from overseas, providing consistent, high quality hallmarks and offering tailored distribution, fulfilment and final mile deliver options, with software integration for end to end tracking.
50% of our business arrives directly from our customers’ manufacturing partners to the Edinburgh Assay Office. The first time our customers see their goods is after they are hallmarked. Our Virtual Assay Office provides complete transparency and confidence, saving time and money through more efficient logistics.
Why do our customers say that Edinburgh Assay Office is the best Assay Office? Read the testimonials below . . .
Our customers range from craftsmen and women to some of the biggest jewellery brands in the industry.
Many have moved from other UK Assay Offices, but stay with us because of our high quality hallmarks, product care, attention to detail, easy to use online submission & tracking, simple pricing and friendly and efficient customer service.
I like to think we pay as much attention to detail and managing process by absolutes as the team in Scotland do.
EAO enjoy being involved with customers’ business and understand their needs, frequently exceeding expectations by offering advice on process, duty or international requirements. It’s a great partnership and one which has grown in the same way the business has.
Clogau Gold of Wales Ltd
Diamond by Appointment and Sharman D Neill, UK Supplier of the Year 2011, have been using Edinburgh Assay Office's services for a number of years. The thing that attracted us was their reputation for care and attention in the testing and hallmarking of jewellery items andwe have found this to be true.In addition we commend Edinburgh Assay Office for their prompt, individual service. They have a professional and caring staff who support and endorse the strategic direction of their Assay Master. Their online submission and tracking service is simple, clear and effective to use.
Diamond by appointment
Edinburgh Assay Office are always helpful, efficient and fast. The quick turnaround times are a huge benefit and I can’t personally recall a time that anything has been returned to us broken or damaged. After working with them for over 35 years, we have developed a fantastic working relationship, but all customers, new or old, would be made to feel welcome and looked after thanks to their helpful and friendly staff.
The Houlden Group
Throughout the 4 years I have dealt with Edinburgh Assay Office, I have experienced exceptional service. The staff members are efficient, friendly and always willing to help.
A service that we request regularly is the next day turnaround, which is quick and hassle free, thanks to Amy Thompson and the excellent team. I would not hesitate to recommend this service to other organisations! Keep up the good work!
We are very pleased with Edinburgh Assay Office's service, it is absolutely outstanding. I am so glad that Fields Retail Ltd are registered with EAO for hallmarking.
The hallmarking done on all our jewellery has been exceptional. There are no scratches, dents or anything of that sort and I really don’t have any complaints at all. The turnaround times are always very good as well and the emergency services are great when you need them.
Amy, the scheduler, has been really great with helping me book in shipments and all the other staff whether they are in accounts, the post room or the marking department have been brilliant. Thank you EAO!
Helen Sue Cox
on behalf of Fields Retail Ltd
I have been a customer of Edinburgh Assay Office for over 50 years now and regularly send items to be marked. The staff are always extremely helpful and efficient and provide a personal and friendly service. The turnaround times are quick and I’m always confident that pieces will be returned marked to a very high standard.
Edinburgh Assay Office understands goldsmiths and silversmiths and works closely with them to minimise production problems where hallmarking is concerned. My work comes back from Hall in such a good state that little needs to be done to tidy up after: a huge help. The service is personal and individual members of staff soon recognise my work and respond sympathetically. Should I make a mistake, e.g. in counting, the response is always helpful and supportive. Edinburgh Assay Office is an example to us all on how to conduct a thriving business in a helpful and courteous manner.
Designer and Engraver
I’ve been a customer of Edinburgh Assay Office for 36 years and their service just gets better and better. The staff are most helpful and a pleasure to deal with, plus provide an outstanding service. The attention given to the work is matched by the very best hammer marking skills. I’m also impressed with the laser department. Turnaround times are excellent. I highly value the Edinburgh Hallmark as do my customers.
Edinburgh Assay Office are very efficient and the turnaround time fits in well with my general operations. When on the rare occasions there has been a very urgent job, the Assay Office has pulled out all the stops to assist with deadlines. The technical staff are very approachable and down to earth and can help with any queries on punch size, style, types of marks and position, this is especially helpful for anybody new to the hallmarking process.
My association with Edinburgh Assay Office goes back to the mid 1970s and since then the skills, technology and working practices have improved, expanded and evolved and the work done these days causes minimal or no damage through sampling or marking.
Many thanks for your fast and resourceful service. I am continually impressed by the by Edinburgh Assay Office. Any time that I have requested support from Edinburgh Assay Office, it has been swift and efficient. It makes a pleasant change to deal with a business that takes pride in providing a first class service. Keep up the good work and thanks for all your help and guidance over the past five years.